Privacy Policy

Last updated: August 2026

1. Introduction

Burpengary Fruit Market & Grocery ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our loyalty membership app and related services.

By downloading, accessing, or using our loyalty app, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use the app.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, and date of birth (used for birthday rewards and account verification).
• Transaction Data: Purchase history, points earned, rewards redeemed, and shopping preferences to personalise your experience.
• Device Information: Device type, operating system version, unique device identifiers, and app usage analytics to improve performance.
• Location Data: With your explicit permission, we may collect location data to provide store-specific offers and directions.

3. How We Use Your Information

We use your information to:

• Operate and manage your loyalty membership account
• Track points, process rewards, and deliver personalised offers
• Send notifications about new rewards, promotions, and app updates
• Analyse shopping patterns to improve our product range and pricing
• Comply with legal obligations and prevent fraud or abuse

4. Data Sharing & Disclosure

We do not sell your personal information to third parties under any circumstances.

We may share data with trusted service providers who assist us in operating the app (such as cloud hosting, payment processing, and analytics providers), provided they agree to keep your information confidential and use it only for the purposes we specify.

We may also disclose information if required by law, regulation, legal process, or governmental request.

5. Data Security

We implement reasonable technical and organisational security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. This includes encryption in transit, secure server infrastructure, and access controls.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Update or correct your information at any time through the app settings
• Delete your account and associated data
• Opt out of promotional communications at any time
• Withdraw consent for location tracking or marketing

To exercise any of these rights, please contact us using the details below.

7. Children's Privacy

Our loyalty app is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can remove it.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of any material changes by posting the updated policy in the app and updating the "Last updated" date at the top of this page.

Your continued use of the app after any changes constitutes acceptance of the revised policy.

9. Contact Us

If you have any questions about this Privacy Policy, our data practices, or wish to exercise your rights, please contact us: